Shipping policy
Updated on 10/23/2024
Thank you for choosing Chili Charm! We’re excited to bring you our delicious hot sauces. Below are the details regarding our shipping policy:
Shipping Options
We offer a variety of shipping options to ensure you receive your order in a timely manner:
- Standard Shipping: Typically takes 3-4 business days.
- Expedited Shipping: Typically takes 2-3 business days.
- Overnight Shipping: Delivery by the next business day.
Processing Time
Orders are processed within 1-2 business days. Please note that processing times may be longer during peak seasons or promotional events.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the shipping method selected. Free standard shipping is available on orders over $35.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package’s journey.
Damages and Issues
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery at support@chilicharm.com. We’ll work to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, feel free to reach out to us at support@chilicharm.com.
Thank you for supporting Chili Charm!