Refund policy

 

Chili Charm Refund and Return Policy

Last Updated: 01/08/2024

1. Refund Policy

At Chili Charm, we strive to provide the highest quality hot sauce to our customers. Due to the perishable nature of our products, we do not accept returns or exchanges. However, we understand that issues may arise. Our refund policy is designed to address these situations:

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receipt. Provide us with your order number and photos of the damaged item. We will review your request and, if approved, issue a full refund or send a replacement at no additional cost.

  • Incorrect Orders: If you receive an incorrect item or an incomplete order, please contact us within 3 days of receipt. We will rectify the mistake by sending the correct item or issuing a refund as appropriate.

2. Refund Process

To request a refund, please email us at [your support email] with the following information:

  • Order number
  • Description of the issue
  • Photos of the product (if applicable)

Our customer service team will review your request and respond within 48 hours. If your request is approved, refunds will be processed within 5-7 business days and will be applied to the original method of payment.

3. Non-Refundable Situations

  • Change of Mind: We do not offer refunds or exchanges if you change your mind after purchase.
  • Opened Products: Products that have been opened or used are not eligible for refunds.

4. Contact Us

If you have any questions about our refund policy, please contact us at:

  • Email: contact@chilicharm.com
  • Chat: during normal business hours

Thank you for choosing Chili Charm. We appreciate your business and are committed to providing you with the best hot sauce experience.